Shipping | Returns | Warranty

All deliveries within Switzerland and the Principality of Liechtenstein are usually free of shipping costs from an order value of CHF 100. Below CHF 100, a small quantity surcharge of CHF 9.--. applies

This does not include delivery costs to destinations that cannot be reached directly by the carrier (e.g. access only by mountain or cable car), as well as deliveries by a service partner. These costs will be shown separately on the order and invoice.

Exchange, right of return, returns and refund = always contact us

If something doesn't fit, you can benefit from the 14-day return policy. Please make sure that there are no signs of use on the parts and that everything is included - otherwise we will have to refuse the return or impose a certain discount:

• Unopened and originally packaged and sealed products (except toiletries) = The value of the goods will be refunded
• Opened without signs of use with undamaged original packaging in full (incl. accessories) = 90% will be refunded
• Opened with signs of use with original packaging and complete accessories = Condition of the item must be checked and may be rejected
• Damaged products or with missing accessories / original box = no refund can be claimed

Returns of products are made at the expense and risk of the customer. The return address (please do not send it to Urban Trading GmbH without prior arrangement) will be communicated to you after contacting us. The products, together with all accessories, must be professionally and securely packed in their original packaging.

The return due to a defect in the product must be accompanied by a detailed description of the defect and a copy of the purchase invoice. In the case of products that have no detectable defects or the defect is not covered by the manufacturer's warranty, Urban Trading GmbH can charge the customer for the costs of inspection as well as return shipping or disposal.

To clarify the further procedure, please contact us - before you send the item back. After receipt of the offending product, a suitable solution is sought. Be it through conversion (exchange), reduction (adjustment of the purchase price to the effective value) or refund of the purchase price.

Returns that cannot be attributed to a customer will be kept for 12 months and then disposed of.

Warranty / Guarantee

The two-year warranty period from the date of delivery always applies, whereby Urban Trading GmbH has the option of providing the warranty by rectification, replacement, conversion or reduction.

The warranty is only provided if there are no reasons for exclusion such as normal wear and tear, damage caused by incorrect manipulation, interventions and manipulations as well as external circumstances such as damage caused by natural forces, moisture, falls and impacts, etc.

If the manufacturer's warranty extends beyond the warranty on the part of Urban Trading GmbH, Urban Trading GmbH also grants it to its customer. Products marked as "Refurbished" in the store are demonstration products or customer returns. They may have slight visual defects or be repaired products, which is why they are also sold at a reduced price. These optical defects are excluded from the warranty. Urban Trading GmbH may, at its sole discretion, provide the customer with a replacement product during the examination of the warranty claim. This is done under the (suspensive) condition that there is actually a case of warranty. Thus, the customer only acquires ownership of the replacement product at the moment of the warranty commitment. In the event of a rejection of the warranty, the customer may purchase the replacement product at the price of the time of handover to the customer or he is obliged to return the replacement product in accordance with clause 12.

Repair after the warranty period has expired or outside the warranty period Performance

Urban Trading GmbH may charge costs for repairs after the warranty period has expired.